Privacy Policy

This Privacy & Cookie Policy explains how Melia and the Cuckoo ("we", "our", "us") collects, uses, and protects your personal data when you use our website and services, in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Greek law.

By using our website, you agree to the terms of this Policy.

1. Who We Are

This website is operated by:
Melia and the Cuckoo
Address: Pindou 25, Veria, 59132
VAT Number: 122767378
General Commercial Registry: 177232426000
Email: meliaandthecuckoo@gmail.com
Phone: +30 6938612313

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Contact details (name, email, address, phone number)

  • Order and transaction data

  • IP address and browser/device data

  • Marketing preferences

  • Website usage and behavioral data (via cookies)

We do not store credit/debit card data — all payments are processed securely through third-party providers.

3. How We Use Your Data

We process your data to:

  • Fulfill and deliver your orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve your shopping experience

  • Analyze website performance and user behavior

  • Send newsletters and promotions (if consent is given)

4. Legal Basis for Processing

Our data processing is based on:

  • Contractual necessity (for order processing)

  • Legal obligations (e.g., invoicing)

  • Your consent (e.g., email marketing, cookies)

  • Legitimate interest (e.g., analytics, fraud prevention)

5. Data Sharing with Third Parties

We only share your personal data with trusted third parties who assist us in running our business:

  • Shopify (e-commerce platform)

  • Google Analytics (traffic analysis)

  • Facebook Pixel (advertising tracking)

  • Email marketing providers (e.g., Mailchimp) 

  • Payment providers (e.g., Stripe, PayPal)

All data processors are GDPR-compliant and bound by confidentiality and data protection agreements.

6. Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies for:

  • Functionality (e.g., remembering your preferences)

  • Performance (e.g., analytics)

  • Marketing (e.g., personalized ads via Facebook Pixel)

You can manage or disable cookies at any time through your browser settings.

Types of Cookies We Use:

Type Purpose Example Tools
Necessary Site functionality, cart, checkout Shopify
Performance Visitor behavior, usage patterns Google Analytics
Marketing Ad personalization, remarketing Facebook Pixel

For detailed cookie settings and preferences, visit our [COOKIE SETTINGS LINK or indicate where users can adjust preferences].

7. Data Retention

We retain personal data for as long as necessary to fulfill our contractual and legal obligations or until consent is withdrawn.

8. Your Rights

Under GDPR, you have the right to:

  • Access your data

  • Request correction or deletion

  • Withdraw consent

  • Object to processing

  • Data portability

  • File a complaint with the Hellenic Data Protection Authority

You can exercise these rights by contacting us at: meliaandthecuckoo@gmail.com

9. Data Security

We take appropriate technical and organizational measures to secure your data, including:

  • SSL encryption

  • Secure servers and backups

  • Restricted access by authorized personnel only

10. International Transfers

Data may be transferred outside the EU (e.g., Shopify servers). In such cases, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

11. Changes to This Policy

We reserve the right to update this Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of the website implies acceptance of the updated terms.

12. Contact Us

For any privacy-related questions or concerns, please contact us at: meliaandthecuckoo@gmail.com